Business Analyst Inern
Remote (US)
Posted 2 months ago

Job Description

Zendesk is looking for a Summer Intern to tackle an exciting role supporting the Chief Operating Officer (COO)! The COO’s organization includes Product Management, Zendesk’s customer facing technical support agents, the Small and Medium-Sized Business Sales team, IT, and more. The Office of the COO works with the COO to ensure that their teams know and meet their objectives. The Office of the COO team is also instrumental in coordinating the successful execution of planning, presentations, and projects across the organization - functioning as a right hand to the COO.

This intern will have the opportunity to work on an analysis and modeling project, gaining exposure to areas of the organization (Sales, Product, and Customer Support). This will provide insight into what it means to be a Business Analyst at Zendesk while working on an impactful project that supports key decision making for our business partners across the company!


While doing this you will learn about the COO organization from both the macro and micro level through

Near the end of this internship you will put together a presentation based on your project and share it with the wider Office of the COO team.

  • Collaboration with the Office of the COO team and cross functional teams on modeling, data analysis, and business operations.
  • Curating data for use in modeling and analysis, and document key takeaways to share with the business.
  • Assisting with the production of executive-ready slides and other materials.
  • Contributing to the COO organizations OKR’s through metric tracking and validation.
  • Driving ad hoc projects to assist teams in the COO’s organization.

Required Qualifications

  • Graduating in 2023 or 2024 with a degree in Economics, Business, Finance, Accounting or related field
  • Proficient in Google Sheets or Microsoft Excel
  • Must be authorized to work in the United States

Preferred Qualifications

  • Outstanding attention to detail
  • Strong oral and written communication skills with the ability to work effectively in a fast paced, quickly changing environment

About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Zendesk is a customer service platform that develops a software to empower organization and customer relationships.
Size:  1001-5000 employees
Funding Level:  Public
Symbol:  ZEN
Year Founded:  2007
Index Ventures
GGV Capital
Goldman Sachs
Matrix Partners