Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
About the Team:
TikTok is looking to hire a Product Specialist to join our Core Product Operations team. The Product Operations function will work directly with Product, Engineering, Content, Partnerships, and Marketing teams to ensure the products we release to our community will delight and maintain a high-quality bar.
We’re looking for a specialist who has a passion for product iteration to support Creator Tools at TikTok, including features pertaining to Q&A, creator analytics, and emerging creator tools. The chosen candidate will help the project manage the successful launch and adoption of new creator-centric features and their future iterations across both creator and user experiences. The goal of a Product Specialist is to drive high impact for their respective product areas. Their hugely cross-functional role will operate as the connective tissue between the product and the rest of the organization and will synthesize product changes, provide feedback to our PMs, educate our users, creators, as well as internal teams.
As a Product Specialist, you will have a boundless love of product, dive deep into details, and have a passion for issues both big and small. In addition, you will be able to analyze performance data and synthesize those findings and present ideas clearly both written and orally. Your day-to-day will include interfacing with PMs and operations teams, and leading your team of specialists to execute within cross-functional product groups as well as influence and communicate roadmaps.
Responsibilities:
- Work cross-functionally with Product, Engineering, Partnerships, Marketing, PR, and Content to guarantee market readiness for product launches, including communications, trainings, and support during rollout
- Prioritize related feedback, recommendations, and potential concerns from creators; build clear cases for embedding requests within the product roadmap
- Drive beta testing and conduct analysis for respective product areas.
- Be a product expert around the creator experience; serve as a consultant for XFN teams and own product knowledge dissemination in the organization
- Set targets and goals for the adoption of features; assist in developing and launching AB tests to reach those goals
- Own project timeline and manage bottlenecks/escalation processes
- Carry out vertical agnostic initiatives to support the entire product operations team.
Qualifications:
- 1+ years of project management experience, with the ability to balance multiple priorities in a fast-paced environment
- Experience working with platforms and products powered by creators and/or a community
- Strong analytical skillset, including expertise in Excel and SQL. Experience with product analytics and metrics preferred
- Effective communication skills, with the ability to synthesize data and translate complex ideas into clear recommendations
- Prior experience working in consumer technology preferred
- Relevant undergraduate degree
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at Recruiting.Corp@tiktok.com.
