Hi, we're Oscar. We're hiring a Business Strategy & Operations Associate to join our Virtual Care team.

At Oscar Health we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal we are looking for who push boundaries to refactor healthcare and the healthcare delivery system.

About This Role

The Virtual Care Operations Associate will lead projects to build new programs in our Virtual Care business or improve existing programs. You will work with Oscar's Provider and Virtual Medical Coordinator teams to identify areas of inefficiency or challenges in the patient and provider experience. You will develop new processes to address those challenges.

You will report to the Senior Manager of Virtual Care. This is a hybrid role, and you will work part of the time in the New York City office and part of the time working remotely.

Responsibilities

• Lead projects to build new programs in our Virtual Care business and improve existing programs
• Leverage data to understand and solve problems or forecast impact of future programs
• Be a trusted expert on Virtual Care processes and essential collaborator for our Provider and Medical Assistant team
• Lead operational implementation and quantitative analysis of strategic issues where needed for our Virtual Care programs
• Monitor and ensure we are tracking to our member engagement targets, identify challenges, and work with partners to develop new processes to solve them
• Lead Virtual Primary Care schedule design and staffing strategy, including optimizing our scheduling processes, working with product to improve our scheduling product, and building a forecast model

Requirements

• A bachelor's degree or 4 years equivalent work experience
• Experience translating data into problem statements and solutions
• 1+ years of experience in a highly analytical role
• 3+ years of professional experience, in a healthcare operations environment, high-growth company, or consulting
• 2+ years of experience with strategic quantitative analysis, including assumptions-motivated modeling
• Excel (can maintain complex spreadsheets)/Google Sheets Experience
• Experience with SQL or have taken a course in SQL

Bonus Points

• 3+ years of experience leading projects
• 3+ years of consulting experience
• Process improvement experience
• Experience leading large projects
• Healthcare experience

Life At Oscar

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 Vaccine Requirements For In-person Work

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

• Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.