About the job

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

At Mailchimp, our internship program focuses on giving our interns opportunities to get hands-on experience and contribute to real-world business projects alongside our full-time peeps. Over the years, we've had the privilege to bring on some of the brightest, most talented students from around the world to help grow our brand. Mailchimp designed our 12 week paid internship program to help students grow their skillset, create lasting connections, and do meaningful work. Along with helping our interns grow professionally, we're also committed to their personal growth and provide various soft skill classes while also hosting fun events along the way!

Our program is open to students enrolled in undergraduate, graduate, bootcamp, and online courses - all candidates must be enrolled through the duration of the program.

Start Dates: May 16th & June 13th

Our Customer and Market Insights team provides expert knowledge and data-backed, actionable insights about our customers, our industry, and our competitors to inform strategic decisions.

We help the company understand the people we’re building for, what motivates them, and where our apps fit into their lifestyles and workflows. We use surveys, interviews, onsite visits and other methods to study people, products, and the marketplace to understand the context in which Mailchimp lives. Our research plays a vital role in prioritizing product decisions, guiding product strategy, and creating a shared understanding of the customer experience.

This intern will collaborate with researchers across our team, with a focus on on analyzing and understanding our competitors and how Mailchimp stacks up against them. Their findings will help inform product development, marketing strategy, and general understanding of Mailchimp’s users and competitors. An ideal candidate listens hard, observes everything, and can synthesize large amounts of information into actionable insights.

What You’ll Do

• Gather observations and data on our competitive space and help advocate for opportunities to improve our offerings
• Develop skills in translating research needs into project plans, setting scope, and use the appropriate methods and resources
• Identify and track changes in our competitors’ offerings and go-to-market strategies
• Help communicate research insights and recommendations clearly, effectively, and diplomatically (through reports, presentations, cross-functional team meetings, internal newsletters, etc.)

We’d Love To Hear From You If Are

• A good listener
• Strongly interested in primary and secondary research
• Resourceful and able to hunt down information and evaluate sources for quality
• Keenly observant and able to synthesize information from multiple sources to tell a cohesive narrative
• Organized, thorough, and can keep track of a lot of information
• Able to write in a concise and compelling manner
• Excellent at collaboration
• Humble, curious, and willing to learn
• Bonus points for any of the following:
• Corporate strategy, marketing, economics, or finance background
• Working with data in Excel and Google Sheets

How you’ll work: Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems.
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service